Refund policy

Defective items

Contact TreeSpark within 14 days of delivery if your item is defective. Email isiahaj1234@gmail.com or use our contact form, and include your order number, a description of the problem, and photos or video where available. We will review the issue and arrange a refund or replacement for an approved claim. Please contact us before sending an item back so we can provide return instructions.

We do not accept returns for non-defective items, including change-of-mind returns, except where required by applicable law. Approved refunds are returned to the original payment method; bank processing times vary.

Optional shipping protection

TreeSpark Shipping Protection costs $5 once per order and can be removed from the cart before checkout. For orders that include protection, TreeSpark covers packages lost, stolen, or damaged in transit with a refund or replacement after review. This is a service provided by TreeSpark, not an insurance policy issued by Shopify.

Report damage or theft within 14 days of delivery or the carrier's delivery scan. For a package that has not arrived, report it within 14 days after the end of the estimated delivery window. Include your order number and any available tracking or damage information. Contact TreeSpark using the email or form above for help.

You may still contact us about defective items or delivery problems if you did not purchase protection. Nothing in this policy limits rights provided by applicable law.